Training materials and Workshops

On-Demand Training Materials

Access training materials anytime, anywhere. I provide video tutorials, guides, and exercises that enable your team to continuously learn and reinforce CX best practices at their own pace.

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Customer Journey Mapping Workshops

Train your team to map and analyze customer journeys. These workshops provide the tools needed to identify key touchpoints and improve overall customer satisfaction.

Custom CX Training Programs

Tailored training programs designed to meet the unique needs of your business. I craft CX training courses that align with your company’s goals, equipping your team with the tools to deliver exceptional service.

CX Metrics & Data Analytics Training

Give your team the tools to measure CX success. I provide data analytics training that shows how to collect, interpret, and use CX metrics to drive continuous improvement.

Complaint Handling Training

Empower your team to resolve complaints with empathy and efficiency. My workshops teach practical skills for turning complaints into opportunities, available both in-person and online.

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CX Process Optimization 

Streamline your CX processes to improve response times and satisfaction. My workshops focus on optimizing internal systems to create a more efficient, customer-centric approach.